TERMS OF SALE
GENERAL CONDITIONS OF SALE OF THE WOLFFPOINT.COM SITE
These general conditions of sale govern all relations between the company Laure WOLFF, 10 rue Maréchal Joffre 06000 NICE, registered with the Nice RCS under number 83289126100030, VAT number FR64832891261, hereinafter "Laure WOLFF", and customers of the site www.wolffpoint.com
Customer service email address: contact@wolffpoint..com
Prior to any transaction, the customer acknowledges having read these general conditions and expressly declares that he accepts them when he clicks on the "Order validation" button.
ARTICLE 1: SPECIAL CONDITIONS OF SALE
The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on the screen (name, price, quantity, color, particularities of the products, cost of services) and expressly declares to accept them without reservation.
ARTICLE 2: VALIDITY OF THE ORDER
The offer on the website www.wolffpoint.com is intended exclusively for individuals who have an address in one of the following countries: Belgium, Luxembourg, Germany, the Netherlands, France, Monaco, Great Britain , Italy, Spain, Switzerland, Austria, Denmark, Ireland, Portugal, Finland, Sweden, Norway, Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Malta, Cyprus, Latvia, Lithuania, Romania, Estonia, Russia, Croatia, Australia, China, Hong Kong, India, Japan, Singapore, Thailand, Taiwan, Vietnam, Canada, Israel, United States, South Korea.
ARTICLE 3: REGISTRATION AND CONFIRMATION OF THE ORDER
WOLFF. confirms receipt of an order by an email titled "Order received".
However, the sale will not be concluded until the order has been confirmed by WOLFF., In an email entitled "Shipping your order", which will be sent to the customer no later than five working days after the order has been registered.
WOLFF. Reserves the right not to confirm an order for any reason whatsoever, relating in particular to the availability of products, a problem concerning the order received, an abnormal order, a foreseeable problem concerning the delivery to be made, or a dispute relating to a previous order. In this case, WOLFF. will inform the customer no later than 5 working days after registration of the order, and will refund the customer without delay.
If one of the products in an order is unavailable, the rest of the order is shipped.
ARTICLE 4: PRICE
WOLFF. reserves the right to modify its prices at any time but undertakes to apply the prices in force which will have been indicated at the time of placing the order, subject to their availability on that date.
ARTICLE 5: TERMS OF PAYMENT AND SECURITY
Payment is made by credit card on a secure bank server or using a Paypal account.
Credit card details are encrypted using SSL (Secure Socket Layer) and never pass unencrypted over the network. Payment is made directly to Crédit Agricole. WOLFF. has no access to these details, and does not keep them on its servers. If you have a problem, please contact us at the following address: contact @ wolffpoint..com
ARTICLE 6: RETENTION OF OWNERSHIP
The products remain the property of WOLFF. until full payment of the order.
ARTICLE 7: DELIVERY TERMS AND TIMES
A maximum period of 5 working days after registration of the order may be necessary to ship the order, excluding special operations. The ordered product is shipped by post, by Colissimo followed for France and Europe, to the delivery address specified by the customer. Delivery is free in France for any order over 400 euros and is the responsibility of the customer for any order outside this zone and / or below this price.
For European countries and the rest of the world, delivery can be made by another carrier and remains the responsibility of the customer.
The customer has 14 days to return his package. For customers living in France, the return is free. For other areas, the return is the responsibility of the customer.
ARTICLE 8: RIGHT OF WITHDRAWAL
The customer has 14 days from the delivery of his order to return it to WOLFF. of the delivered products, provided that they are returned in their original condition and packaging. Under no circumstances should the products have been worn.
Return address :
10 rue du Maréchal Joffre 06000 NICE
In France, in case of withdrawal, WOLFF. bears the cost of return. Abroad, the shipping and return costs are the responsibility of the customer.
Cancellation form - Art. R. 121-2.1
For the attention of [the trader inserts his name, geographical address and, when available, his fax number and e-mail address]:
I / we (*) hereby notify / notify you of my / our (*) withdrawal from the contract for the sale of the property (*) / for the provision of services (*) below:
Ordered on (*) / received on (*):
Name of consumer (s):
Address of consumer (s):
Signature of consumer (s) (only if this form is notified on paper):
(*) Cross out the unnecessary mention.
The customer will be refunded the amount of the returned item, after receipt of the product by WOLFF., Within 14 days, by bank transfer. * We do not issue refunds on sale items. Returns of closed orders are the responsibility of the customer.
ARTICLE 9: PROVISIONS OF THE "COMPUTING AND FREEDOM" LAW
WOLFF. declared the file including personal data relating to customers of the www.wolff.com site to the Commission Nationale Informatique et Libertés (declaration N ° 1235194 in accordance with the provisions of the Data Protection Act of January 6, 1978).
Under this law, the customer has the right to access, rectify or oppose the personal data collected concerning him. These rights can be exercised online in the "my account" section or by e-mail sent to email@example.com
ARTICLE 10: INTELLECTUAL PROPERTY
The customer is prohibited from copying or downloading all or part of the content of the site www.wolffpoint.com, except with the prior and express authorization of Laure WOLFF, who remains the sole owner of all the intellectual property rights relating thereto.
ARTICLE 11: APPLICABLE LAW
These general conditions of sale are subject to French law.
ARTICLE 12: CLAIM
If you wish to send a complaint to WOLFF., Please contact us by the following means:
- By email at: firstname.lastname@example.org
- By mail: Laure WOLFF, 10 rue du Maréchal Joffre, 06000, NICE FRANCE
In the event that our Customer Service is not able to resolve your complaint or if you are not satisfied with the solution proposed according to our complaints handling procedure, you can address
to the dispute resolution platform put online by the European Commission at the following address: http://ec.europa.eu/consumers/odr/